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Career Development Ladder

Title Responsibilities Requirements
Regional Director of Operations
  • Visits restaurants with DMs to ensure the BK brand coordinates with Ops. Training programs to include fast tract manager, AMD and crew training
  • Coordinates classroom training and proficiency testing, conducts performance reviews of DMs and supervises reviews of General and Assistant Managers
  • Holds periodic meetings with GMs and DMs for institutional and information purposes
  • Monitors competitors to maintain a competitive, profitable pricing situation
  • Prepares restaurant and company budgets
  • Maintains stores operational standard or higher
  • Assists GMs and DMs with management staffing
  • Helps each DM to succeed with training and development
  • Must have a minimum of 5 years as a Multi Unit Supervisor
  • Must interview with the Chief Executive Officer and the Chief Operating Officer
District Manager
  • Instructs, trains, coaches and develops the GM to become a highly proficient manager in each location
  • Assists GM in obtaining all goals and objectives,
  • Trains AMs and crew
  • Assists in the selection of new management ensuring all company policies, procedures and manuals are enforced and that all federal, state, and local laws are in compliance with each restaurant
  • Possess problem solving techniques, knowledge of all operational standards, expert knowledge of equipment and people skills to guide and direct each GM without encroaching on their responsibilities
  • Must have a minimum of 6 months as an Operations trainer
  • Must interview with Chief Executive Officer and Chief Operating Officer
Operations Trainer
  • Oversees the continued development of the C.R.T. stores and overall training program.
  • Helps in the establishment of any rally meetings or GM gatherings
  • Helps the DMs with new product rollouts,
  • Assists with the development of training classes
  • Works with and develops managers that are not succeeding
  • Assists in the implementation of certifications
  • Works with DMs on “Needs Improvement” restaurants
  • Must have had a minimum of 1 year as a Certified Trainer
  • Must interview with the Regional Directors of Operations and Chief Operating Officer
Certified Restaurant Trainer
    A CRT is:
  • A person who has demonstrated the ability to multi-task and take on additional responsibility in addition to running one of our stores
  • Is responsible for the trainees. Our success has a lot to do with the training of our people
  • Acts as a sounding board for new or improved operational ideas, and
  • Is responsible for executing the BK systems 100% of the time.
  • Must have a minimum of 3 months as a GM
  • Must pass training store certification done by Operations Trainer and maintain on a quarterly basis
General Manager
Salary Position
    The General Manager:
  • Is responsible for development of all management and employee Team Members mentioned above.
  • Coordinates all teams to achieve the goals of the restaurant (goals set by both the DM and the Company)
  • Is accountable for all that goes on in the restaurant and thus must be strong on delegation and follow-up.
  • Repairs and maintenances upkeep
  • Must have a minimum of 3 months as an Assistant Manager
  • Pass interview by DM & RDO, or
  • Those hired in as GMs need 6 wks. in CRT store & DM and OPS Trainer must certify Mgr. Also, GMs must pass interview with RDO.
Assistant Manager
Salary Position
    Assistant Managers are accountable for:
  • Helping the profitability of restaurants with regards to labor, PLV, waste, Gross Profit Margins, and more.
  • Maintaining an 80% or above average on all evaluations done by all supervisors and any done by BKC.
  • The training and cross training of all employees, and
  • Creating an environment that establishes Burger King as the employer of choice
  • Assisting the GM with any staffing needs for the restaurant.
  • Requires strong follow-up in the areas of Quality, Service and Cleanliness
  • Must have minimum of 3 months as a Shift Coordinator
  • Pass certification by DM and pass certification by ops trainer, or
  • Managers hired in as Assistant Managers need 6 weeks in C.R.T. store & DM and OPS Trainer must certify mgr.
Shift Coordinator
    Shift coordinators are accountable for:
  • Helping the profitability of the restaurants in regards to labor, PLV, waste, gross profit margins, etc.
  • Maintaining an 80% or above average on all evaluations done by all supervisors and any evaluations done by BKC.
  • The training and cross training of all employees and creating an environment that establishes Burger King as the employer of choice.
  • Position requires strong follow-up in the areas of quality, service and cleanliness.
  • Must have a minimum of 3 months in the Team Leader position and passed BMT and AFS, pass certification by DM and pass certification by ops trainer, or
  • Managers hired in as Shift Coordinators need 6 weeks in C.R.T. store & DM and Ops Trainer must certify mgr.
QSC Leader
(QSC = Quality Service Cleanliness)
    Responsibilities include the description for GSE Leader and Production Leader and also the QSC Leader is also responsible for:
  • Taking out voids, making change from drawer to drawer
  • Following up on completion of cleaning jobs assigned to Team Members
  • Answering the phone and taking complete messages
  • Calling stock levels and monitoring food quality
  • Changing of the daily planner board as needed.
  • Positioning the Team Members based on Mgrs. Positioning Guide
  • Ringing up employee meals
  • Implementation and support of store goals and total support of the restaurant management team.
  • Minimum of 6 months and meet all requirements of the Production Leader & GSE Leader
  • Attend BMT & AFS class in this position
  • Pass background check
Cleaning Coordinator
  • Must be able to maintain overall cleanliness of restaurant by consistently following the cleaning guide without necessary management supervision.
  • Must have high standards. The report card consists of cleaning scores from all series 1 shops or any restaurant progress reports from the DM.
  • Must interview with GM at which time an explanation and expectations will be provided by GM, explaining the position.
GSE
(GSE = Guest Service Expert)
  • Achieves 100% accuracy of all orders
  • Is very neat in appearance, very enthusiastic and courteous
  • Is able to achieve 3 minute door-to-door service and 2:30 Drive-Thru service when manager is not on floor.
  • Is responsible for assisting manager with training other Team Members in the Guest Service Procedures, and in assisting with the QSC checklist and monitoring for expired products on the heat chute.
  • In addition, interviews guests for feedback on the restaurant’s performance and handles guest complaints using L.A.S.T. approach.
  • Minimum of 3 months as a Team Member
  • Friendliness & Cleanliness DVD
  • Trained on GSE procedures (Plus1)
  • Proficient on front and Drive-Thru
  • Consistently use and coach 8 steps of Guest Service
  • Training received on administering RTT
Production Leader
    Production Leader is responsible for:
  • Consistently following all standard preparation procedures without Mgmt supervision.
  • Assisting Mgmt in training all kitchen procedures
  • Monitoring all hold times marked
  • Monitoring availability of soap/sanitizer/paper towels
  • Completing QSC checklist, all cookouts, & ensuring all stations remain at level.
  • Completing a phase 1 kitchen certification daily when working.
  • Minimum of 3 months as a Team Member
  • Food Safety DVD
  • Phase 1 kitchen DVD
  • Knowledge of all station procedures
  • Knowledge to take equipment/product temperatures
  • Training received on administering RTT
Team Member
    Team members are responsible for:
  • Making every guest’s visit to Burger King inviting by following the 8 steps to Guest Service consistently, and by following all kitchen procedures per OPS specification to ensure our guests receive great food.
  • The upkeep and cleanliness of the restaurant by using our Clean and Safe program.
  • Displaying a friendly demeanor to give our guests an experience in a friendly and personalized manner.
  • Use of the interviewing guide provided by Burger King Corporation for hiring and transfers